Privacy Policy

LookOver has a few optional, Premium AI helpers: logging a service from a sentence you type, scanning a photo or PDF of a receipt or a handwritten log, and suggesting a maintenance schedule for your machine. You choose when to use them. Every one has a manual option right next to it, and the app works fully without ever touching AI.

What we send when you use an AI feature

• Only what that feature needs: the text you typed, or the photo/PDF you chose to scan, plus your machine's make, model, and year. When you scan a service record, the machine's VIN is included so the result matches the right machine.
• Who processes it: OpenAI and Anthropic, through their standard business APIs. We also route these requests through Helicone so we can monitor performance and fix problems you report. For the photo and PDF scans, Helicone records only that a scan ran, never the image or the VIN.
• What we never send: your full garage, service history, reminders, ride routes, or anything from machines you are not actively working with in that moment.

We don't train AI on your data

Your entries and photos are used to give you a result, and that is it. We do not train AI models on your data, and our AI providers do not use data sent through their business APIs to train their models either. There is no LookOver “AI” quietly learning from your machines in the background.

What our AI does not do

It turns what you type or scan into a tidy service record, reminder, or schedule. That is the whole job. It does not look up service manuals, answer open-ended questions, or chat. AI features need an internet connection. Manual entry works offline, 20 miles from the trailhead.

LookOver offers an optional ride tracking feature that uses GPS to track distance and duration for your machines.

• When collected: Only during ride tracking sessions you manually start. We never track you passively.
• Background tracking: If enabled, continues while the app is backgrounded so your ride isn't interrupted.
• What we store: Ride summaries (distance, duration, date) and GPX route files linked to your machines.
• Your control: Disable anytime in device settings or simply don't use the feature.

Service Guidance (Premium): nearby shop lookup

When you open the “Take It In” tab on a reminder, LookOver sends your approximate location to Google's Places API to surface nearby service shops and dealers. This is a one-shot lookup, not continuous tracking. Your lat/lng is sent to Google for that single search and is not stored on LookOver's servers. If you never open the Take It In tab, no location is sent.

LookOver runs ads on Meta (Facebook and Instagram) so we can reach more riders. To know which ads actually work, we use Meta's App Events SDK on iOS to measure conversions. This is only active if you tap Allow on the iOS tracking prompt the first time you open the app.

What we share with Meta (only if you tap Allow)

• Your device advertising identifier (IDFA). A device-level ID that Apple controls. It is not tied to your name, your account, or anything you typed into the app.
• A one-way hash of your email and name. We never send your raw email or name. The SDK turns them into SHA-256 fingerprints before transmission so Meta can match them to an ad click without ever seeing the details themselves.
• App events. Anonymous signals like “installed the app,” “completed signup,” “started a trial,” “subscribed.” No details about which machines you own or what services you logged.

What we never share with Meta

• Your machines, makes, models, VINs, or photos.
• Your service records, costs, or notes.
• Your reminders or maintenance schedules.
• Your ride tracking routes or GPS data.
• Your raw email or phone number.

How to opt out

• At the prompt: Tap “Ask App Not to Track” when you first open the app.
• Later, on iOS: Open the Settings app → Privacy & Security → Tracking → toggle LookOver off.
• Or globally: Settings → Privacy & Security → Tracking → turn off “Allow Apps to Request to Track,” which silently declines every app.

Note: Android users are not part of this program. We do not collect Android advertising IDs.

This measurement runs on your device and follows your tracking choice. We don't bypass that choice with server-side tracking, and we never share your ad-conversion data with Meta for anyone who hasn't tapped Allow.

In the app: measuring which ads work

We also work with an advertising partner, TrailIntel, using a data tool called Segment to route the measurements, so we can see which ads lead to installs and subscriptions. What we send is anonymous and never tied to you.

• What it sees: the screens you view and when you start a trial or subscription, including the plan and amount.
• What it never sees: your email, name, account ID, VIN, machines, service records, photos, or any advertising identifier.
• How it's controlled: turn it off anytime in the app under Settings → General → Ad Measurement, on either platform. On iOS it also requires tapping Allow on the tracking prompt, so declining tracking keeps it off too. On Android it collects no advertising ID.

On our website: measuring which ads work

When you visit our marketing website at lookover.app we use the same partner, TrailIntel, to understand which of our ads brought you there. It runs only in your browser on our public marketing pages. It does not run on the signed-in web companion where your garage lives.

• What it sees: the marketing pages you visit, the ad or link that referred you, general browser and device information, and your IP address.
• What it never sees: your account, machines, service records, photos, or reminders. You are not signed in on the marketing pages, so none of that data is there to collect.
• How to opt out: use your browser's privacy settings or any ad or tracker blocker. Blocking it has no effect on how the app or the web companion works.

Our website uses cookies to enhance your experience. These are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our site
• Improve our website performance

Analytics: We use Google Analytics on both our marketing website and the signed-in web companion to see which pages and features get used, so we can improve them. It ties activity to a random analytics ID, not your account, and never sees your machines or service records. On our marketing pages only, we also use Trailintel to measure which ads bring people to the site (see the Advertising section).

You can refuse cookies in your browser settings, or block analytics entirely with any ad or tracker blocker. Blocking them has no effect on how the app or the web companion works, though some general website features may not behave normally without cookies.

The mobile app doesn't use cookies but uses similar technologies for analytics as described in the Third-Party Services section.