Privacy Policy
Last updated: January 2026
Hi, we're LookOver. We built this app because we're riders too, and we understand that your maintenance data matters. This policy explains what data we collect, why we collect it, and how we protect it. We've tried to make it as readable as possible.
Your Privacy at a Glance
We DO
- Store your data securely with encryption
- Let you export all your data anytime
- Delete everything when you ask
- Keep your data private to you
- Tell you about any changes to this policy
We DON'T
- Sell your data to anyone
- Share your info with advertisers
- Track you across other apps
- Keep data after you delete your account
- Use your data for purposes you didn't agree to
What Information We Collect
| Data Type | Examples | Why We Need It |
|---|---|---|
| Account Info | Email, name (if provided) | To create and manage your account |
| Machine Data | Make, model, year, VIN, odometer | To track your vehicles |
| Service Records | Service types, dates, costs, notes | To maintain your history |
| Photos/Files | Service photos, receipts | To document your work |
| Reminders | Service schedules, thresholds | To notify you of due maintenance |
How We Use Your Information
- 1Provide the Service: Store your machines, services, and reminders. Sync across your devices. Send reminder notifications.
- 2Improve the App: Understand how features are used, identify bugs, and make improvements based on usage patterns.
- 3Communicate: Send important updates about your account, respond to support requests, and notify you of policy changes.
- 4Process Payments: Handle subscription purchases through Apple App Store and Google Play (we don't see your payment details).
Third-Party Services We Use
We use trusted third-party services to operate LookOver. Each has their own privacy policy governing how they handle data.
| Service | Purpose | Data Shared | Policy |
|---|---|---|---|
| Supabase | Database, authentication, file storage | Account info, maintenance records, photos | View |
| RevenueCat | Subscription management | Purchase history, subscription status | View |
| Sentry | Error tracking and crash reports | Device info, error logs (no personal data) | View |
| LogRocket | Session replay for debugging | Usage patterns, device info | View |
| OpenAI | AI-powered service logging (Premium) | Text you enter for AI parsing | View |
| Firebase Analytics | App usage analytics | Anonymous usage statistics | View |
Location Data
Location is optional. LookOver works fully without it.
LookOver offers an optional ride tracking feature that uses GPS to track distance and duration for your machines.
- When collected: Only during ride tracking sessions you manually start. We never track you passively.
- Background tracking: If enabled, continues while the app is backgrounded so your ride isn't interrupted.
- What we store: Ride summaries (distance, duration, date) and GPX route files linked to your machines.
- Your control: Disable anytime in device settings or simply don't use the feature.
Data Security
In Transit
All data sent between your device and our servers uses TLS/HTTPS encryption (the same protection banks use).
At Rest
Your data is stored encrypted on enterprise-grade servers with daily backups and 7-day retention.
Access Control
Database-level security policies ensure only you can access your data. Not other users. Not even us.
Offline First
Your data lives on your device first and syncs when connected. You're never locked out of your records.
While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Your Rights
You Have the Right To:
Children's Privacy
LookOver is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us immediately at privacy@lookover.app and we will delete it.
International Data Transfers
LookOver is based in the United States. If you use our service from outside the US, your data will be transferred to and processed in the United States, where data protection laws may differ from your country.
By using LookOver, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data regardless of where it's processed.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top
- Notify you via email or in-app notification for material changes
- Give you the opportunity to review before changes take effect
Your continued use of LookOver after changes take effect means you accept the updated policy.
Contact Us
Questions about this Privacy Policy? We're happy to help.
Email: privacy@lookover.app
General Support: feedback@lookover.app
Company: LookOver, LLC
Location: Belgrade, Montana, USA